![]() RingCentral For Desktop is RingCentral’s similar offering, but this package is definitely a cut above the rest. This is a bonus for businesses that work in the healthcare sector, in particular. One thing that 8x8 is uniquely known for is compliance with several regulating bodies such as HIPAA and FISMA. It also has call recording and online fax capabilities for the Pro version. ![]() This package includes things like SMS services, softphones, and conference calls. 8x8 has a powerful offering known as Virtual Office. When it comes to more advanced features from 8x8, the number and extent of features you get will depend on which plan you opt for. Some of the obvious offerings include:īoth companies also have mobile apps that work smoothly for on-the-go business calling. RingCentral MVP Visit RingCentral Featuresīoth 8x8 and RingCentral provide the most basic features than other VoIP providers will off the bat. The customization and options are somewhat limited though, making it less appealing than the RingCentral version. It's easy to use too, with an intuitive UI and clear menu. See your call logs, messages, contacts, and a quick dial pad for easy calling on your mobile device.Ĩx8 has a fresh, modern look to its app, something most users will appreciate. RingCentral's mobile app kicks off with a smart tutorial and includes pop up hints and tips for quick solutions. As we mentioned, both systems are easy to use and integrate with your current CRM.īoth RingCentral and 8x8 offer mobile apps for easy mobile integration and are both available for iOS and Android devices, as well. For example, 8x8 doesn’t have Oracle or Box integration, while RingCentral won’t comply with SugarCRM, NetSuite, or ACT!.Ĩx8 wins this section of the battle, but only because it offers a single integration more than RingCentral. Of course, if you specifically use a system that does not integrate with one brand or another, that makes your choice easier. RingCentral MVP Visit RingCentral Integrationsīoth providers offer integration with most commonly used CRMs, so you’re probably covered one way or the other. However, an hour is a long time to invest for some business-minded folks, and many prefer to dive in and learn on the job. This is a really great feature for people who prefer guided study type systems learning. That means you won’t have to sit there scanning through loads of options and text files to find and execute what you are trying to take care of.Ĩx8 has a good introduction to its platform, providing an hour-long session with a technician to familiarize yourself with all the details of your account. ![]() What’s more, RingCentral provides how-to videos for each step of the setup and management process. With clear sections, explanatory icons, and simple commands, the system is super simple to follow. In our opinion, RingCentral has a friendly user interface. This is where you’ll set up things like your auto attendant, extensions, and personalized greetings. This is convenient because you can access it from anywhere and at any time, and it requires no IT professionals on hand. Setup and account management is handled via an online admin portal. In either case, you should look to third party sellers for price comparisons before purchasing the actual phones. RingCentral uses mostly Cisco and Polycom, though there is a wireless Yealink device too, while 8x8 offers Yealink, Spectrum, Cisco, and Polycom phones. Instead, you can rely on your internet connection and a standard VoIP phone for either service to be up and running within minutes. RingCentral and 8x8 are both cloud-based providers, so you don’t have to worry about complicated setup procedures, expensive hardware, or complex wiring issues.
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